Research Commentary: Desperately Seeking the "IT" in IT Research—A Call to Theorizing the IT Artifact

The field of information systems is premised on the centrality of information technology in everyday socio-economic life. Yet, drawing on a review of the full set of articles published in Information Systems Research (ISR) over the past ten years, we argue that the field has not deeply engaged its core subject matter—the information technology (IT) artifact. Instead, we find that IS researchers tend to give central theoretical significance to the context (within which some usually unspecified technology is seen to operate), the discrete processing capabilities of the artifact (as separable from its context or use), or the dependent variable (that which is posited to be affected or changed as technology is developed, implemented, and used). The IT artifact itself tends to disappear from view, be taken for granted, or is presumed to be unproblematic once it is built and installed. After discussing the implications of our findings, we propose a research direction for the IS field that begins to take technology as seriously as its effects, context, and capabilities. In particular, we propose that IS researchers begin to theorize specifically about IT artifacts, and then incorporate these theories explicitly into their studies. We believe that such a research direction is critical if IS research is to make a significant contribution to the understanding of a world increasingly suffused with ubiquitous, interdependent, and emergent information technologies

Accounting for the Contradictory Organizational Consequences of Information Technology: Theoretical Directions and Methodological Implications

Daniel Robey, Marie-Claude Boudreau

Department of Computer Information Systems, College of Business Administration, Georgia State University, Atlanta, Georgia 30302-4015
Department of Computer Information Systems, College of Business Administration, Georgia State University, Atlanta, Georgia 30302-4015

Although much contemporary thought considers advanced information technologies as either determinants or enablers of radical organizational change, empirical studies have revealed inconsistent findings to support the deterministic logic implicit in such arguments. This paper reviews the contradictory empirical findings both across studies and within studies, and proposes the use of theories employing a logic of opposition to study the organizational consequences of information technology. In contrast to a logic of determination, a logic of opposition explains organizational change by identifying forces both promoting change and impeding change. Four specific theories are considered: organizational politics, organizational culture, institutional theory, and organizational learning. Each theory is briefly described to illustrate its usefulness to the problem of explaining information technology's role in organizational change. Four methodological implications of using these theories are also discussed: empirical identification of opposing forces, statement of opposing hypotheses, process research, and employing multiple interpretations

A Conceptual and Operational Definition of Personal Innovativeness in the Domain of Information Technology

Ritu Agarwal, Jayesh Prasad

Information and Management Sciences Department, The Florida State University, Tallahassee, Florida 32306-1110
University of Dayton, Department of MIS and Decision Sciences, Dayton, Ohio 45469-2130 Key Words: Instrument Development; Innovation; IT Adaption; World-Wide Web; IT Implementation; Personal Innovativeness

The acceptance of new information technologies by their intended users persists as an important issue for researchers and practitioners of information systems. Several models have been developed in the literature to facilitate understanding of the process by which new information technologies are adopted. This paper proposes a new construct that further illuminates the relationships explicit in the technology acceptance models and describes an operational measure for this construct that possesses desirable psychometric properties. The construct, personal innovativeness in the domain of information technology, is hypothesized to exhibit moderating effects on the antecedents as well as the consequences of individual perceptions about a new information technology. The construct was developed and validated in the context of the innovation represented by the World-Wide Web. Implications for theory and practice are discussed.